September 22, 2022


Canada’s telecom regulator will review the Rogers Communications outage that left customers and businesses without cellphone or internet service for hours on Friday.

Technology and Industry Minister Francois-Philippe Champagne said Monday that the Canadian Radio-television and Telecommunications Commission (CRTC) will be holding an inquiry into the outage to find its root cause and how Canada’s telecom networks’ resilience can be improved.

Champagne said Rogers will co-operate with the inquiry because it is in the “national interest,” and a report will be drawn with additional steps to be taken to improve resiliency.

“You have to understand the nature of the problem before coming to any solution,” he said. “That is the next logical step.”

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Rogers outage: What we know so far about refunds for Friday’s service disruption

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Canada’s telecom companies also now have a 60-day deadline from Monday to enter a formal agreement, Champagne said. The agreement would require them to explore how to implement emergency roaming if their networks go down again to allow emergency services to keep operating by using other providers, as well as a communication protocol to better inform the public and authorities, and to provide mutual assistance during outages.

Champagne made the announcements at a news conference after a call with Canada’s telecoms, including Rogers, Bell and Telus, that lasted for close to an hour. During the call, Champagne said he expressed frustrations that services were down and that he expects customers to be proactively compensated.

He said he told executives that the outage was “unacceptable — full stop.”

More to come…

Click to play video: 'Rogers fallout after major internet outage'

Rogers fallout after major internet outage

Rogers fallout after major internet outage

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